1. Orders and Shipping
To track your order, log in and access your account (top right). Go to “Orders, Returns, and Invoices,” click “Data,” then “Track Order.”
The shipping time depends on your autonomous community. When you select it, you'll see the estimated delivery time available.
Shipping costs vary depending on the timeframe, Item type and carrier.
You can place your order directly from our website by adding the products to your cart and completing the checkout process. purchase.
If your order has not been shipped, we can modify it. Write to us as soon as possible indicating the order number. You can contact us by email at info@bateriasonline.com, by WhatsApp, or by calling +34 951 650 203, Monday to Friday, from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m.
You will receive a confirmation email right after completing your purchase.
Yes, we ship internationally. Delivery times and costs vary depending on the destination, reference number, and units ordered.
Yes, you can select in-store pickup during the checkout process. We will confirm via email when your order is ready for pickup.
The courier will make a second attempt delivery or drop it off at a collection point. Check the tracking.
Deliveries are usually made from Monday to Friday, between 9:00 a.m. and 7:00 p.m., depending on the delivery person's route.
Not It is not possible to guarantee an exact delivery time, but you can leave comments during checkout that will be forwarded to the carrier.
We currently only deliver Monday through Friday. We do not deliver on weekends or holidays, unless the delivery company deems it appropriate to make deliveries due to an accumulated shipment overload.
We don't have the delivery driver's direct contact information, but you can track and contact the agency using the link provided.
Only if it hasn't been submitted yet. Write to us and we'll confirm if it's possible to add it to the same submission.
2. Billing and Budgets
To download the invoice for your order, you must have a user account and be logged in.
Go to your account (your username, which is to the right of log out).
Once you have clicked on your account, go to the Orders, Returns, and Invoices section.
There, an icon will appear below the Invoice column. If it's in the order details, a link to download it will appear at the top.
Go to your account (your username, which is to the right of log out).
Once you have clicked on your account, go to the Orders, Returns, and Invoices section.
There, an icon will appear below the Invoice column. If it's in the order details, a link to download it will appear at the top.
For any changes related to your invoice, please send an email directly to:
administracion@innpo.es
administracion@innpo.es
To contact for a quote, you must send an email to info@bateriasonline.com, indicating the details of the quote you wish to make.
Intra-EU VAT is the tax regime applied to sales of goods or services between companies or self-employed persons in different EU countries, if both are registered as intra-EU operators (with a valid VAT TIN).
It applies (i.e., invoiced without VAT) when:
- The seller and the buyer are in different countries of the EU.
- Both have a valid VAT ID number (verifiable in VIES).
- It is a transaction between companies or self-employed individuals (not consumers).
In that case, the customer is responsible for self-assessing the VAT in their country (reverse charge).
It applies (i.e., invoiced without VAT) when:
- The seller and the buyer are in different countries of the EU.
- Both have a valid VAT ID number (verifiable in VIES).
- It is a transaction between companies or self-employed individuals (not consumers).
In that case, the customer is responsible for self-assessing the VAT in their country (reverse charge).
You can download it from your customer area, which you can access with the email address requested during your order process.
We accept card, PayPal, bank transfer, and cash on delivery.
This last method is only available for products or orders with a maximum weight of 27kg and for Orders under €200.
This last method is only available for products or orders with a maximum weight of 27kg and for Orders under €200.
Yes, we offer financing through our payment gateway, as long as the requirements are met required by the financial institution.
You can see this option directly from the cart.
You can see this option directly from the cart.
3. Returns and Warranties
In accordance with our returns policy, you have 14 days to return the purchased product. If you are not completely satisfied, you can exercise your right of withdrawal and return the item at no additional cost. To begin the process, log in and go to your account, under Orders, Returns, and Invoices. If you are within the deadline, the "Return" link will appear; click on it to start the return process.
You can send us proof of payment. to administracion@innpo.es.
However, the order cannot be shipped until the amount is reflected in our bank account.
However, the order cannot be shipped until the amount is reflected in our bank account.
Access your account and go to the “Orders, Returns and Invoices” section. In the orders table, click the blue "return" button and fill out the form with the required information.
You have 14 days from receipt of the product to request a return at no additional cost.
Your battery has a 2-year warranty. Before processing the warranty: 1. Fully charge the battery outside the vehicle. 2. Request a check-up by a mechanic to confirm if the fault is with the battery. If a defect is confirmed, you must send: - Signed warranty form - Technical data sheet and registration number - Complete collection address. If there is no defect, the costs will be borne by the customer.
Motorcycle batteries have a 6-month warranty. You must: 1. Charge the battery with an external charger 2. Check with a mechanic if the fault is with the battery If the fault is confirmed, you must send us: - Signed warranty form - Confirmed collection address Otherwise, the customer will be responsible for shipping costs.
As an online store, you must file your complaint with the consumer protection agency in your autonomous community or on the European platform if you reside outside of Spain. We are always willing to resolve any incident amicably.
Legal warranties depend on the product:
- Car batteries: 24 months
- Industrial batteries: 12 months
- Motorcycle batteries: 6 months
- Car batteries: 24 months
- Industrial batteries: 12 months
- Motorcycle batteries: 6 months
Fill out the returns form and we'll guide you through the next steps. This form is available by visiting your User Center, under Orders, Returns, and Invoices. The Return button will appear next to the order.
To continue tracking your return, go to your User Center and go to the Order Returns section.
To continue tracking your return, go to your User Center and go to the Order Returns section.
If the product is defective or damaged, we will cover the cost of shipping, even within the 14-day withdrawal period. days.
4. Technical Information on Batteries
Due to carrier regulations, the battery you received is not fully charged. This is common in battery transport for safety reasons.
It is important to note that batteries leave the factory with approximately 70% charge. The manufacturer recommends fully charging the battery before installation to ensure optimal performance and durability from the start.
It is important to note that batteries leave the factory with approximately 70% charge. The manufacturer recommends fully charging the battery before installation to ensure optimal performance and durability from the start.
It is important to distinguish between the manufacturing date of the components and that of the final product.
To know the exact manufacturing date of the complete battery, Varta uses a specific internal code, which is silkscreened on the top of the battery.
If you would like to obtain this exact information, please provide us with a clear photograph of this code, and we will be happy to help you decipher it.
However, we want to assure you that all our batteries are newly manufactured; our batteries are no more than 3 months old since final assembly.
To know the exact manufacturing date of the complete battery, Varta uses a specific internal code, which is silkscreened on the top of the battery.
If you would like to obtain this exact information, please provide us with a clear photograph of this code, and we will be happy to help you decipher it.
However, we want to assure you that all our batteries are newly manufactured; our batteries are no more than 3 months old since final assembly.
In Varta's current production process, the polishing phase of the terminals has been omitted for some models.
For this reason, you may have received the battery with some surface marks on the terminals. This is normal and does not affect battery performance.
For this reason, you may have received the battery with some surface marks on the terminals. This is normal and does not affect battery performance.
The position of the terminals is determined by looking at the battery from the front, with the terminals closest to you and always facing forward. to the body of the battery (not to the sides).
Position the battery with the terminals facing you. Make sure they are near the front edge, not on the sides. If the positive (+) terminal is on the right, it is said to be positive right. If the positive (+) terminal is on the left, it is positive left.
📐 Common codes:
0 → Positive on the right
1 → Positive on the left
On most European cars, the positive terminal is usually on the right. On Asian or American vehicles, it is more common to find it on the left.
Position the battery with the terminals facing you. Make sure they are near the front edge, not on the sides. If the positive (+) terminal is on the right, it is said to be positive right. If the positive (+) terminal is on the left, it is positive left.
📐 Common codes:
0 → Positive on the right
1 → Positive on the left
On most European cars, the positive terminal is usually on the right. On Asian or American vehicles, it is more common to find it on the left.
You can tell us the make, model and engine and we will help you verify it.
AGMs are more resistant for vehicles with intensive Start-Stop. EFBs are intermediate and equally valid for vehicles equipped with start/stop systems.
It depends on the use, but the average is between 3 and 5 years.
You can tell us the brand, model, measurements, voltage, and technology (AGM, GEL, etc.), or send us a photo of the label so we can confirm it.
Yes, we work with equivalences between manufacturers. If you have a specific reference, we'll tell you which model is compatible.
5. Order Issues
You can fill out the Return form in the order details by choosing the corresponding option, or contact us through the usual means (chat, WhatsApp, email, phone) and we'll process it immediately.
There may be a delay in the courier. Check the status from the tracking link in the order details. We have our own advanced tracking system, and we'll likely be working to resolve your issue even before you notice it.
Fill out the Return form in the details. of the order by choosing the corresponding option, or contacting us through the usual means (chat, WhatsApp, email, telephone) within 24 hours to manage the claim. This is the deadline offered by transport insurers to initiate a claim.
Yes, if the established deadline has passed since your order was shipped, we will initiate a claim with the messaging.