Transport and refunds
Shipping and rates:
Shipping to Spain, Europe and America
The orders come from Malaga (Spain), which completed orders will be delivered within a regular time of 24-48 hours for Spain and Portugal and 2-3 for other destinations within the European Union. As well as the deadline for shipments outside the European union round 3-7 days
In terms of the price of transport, depends on the weight, products and selected priority. During the purchase process is will tell you all the services and prices of available shipping before the end of your order.
Returns & exchanges
Pursuant to applicable law, (article 44 of law 7/1996 of 15 January retail trade regulation amended by law 47/2002, of 19 December.) return the product if it does not satisfy the customer is of 15 working days from the date of delivery of the order. It is only necessary for the customer to return the product as you received it, i.e., in perfect condition and with original packaging, labels and instructions.
The packaging and the used service shall ensure that the shipment arrives in perfect condition.
To receive the product and verify that it is in perfect condition, bateriasonline.com will proceed to payment by transfer you transfer when the customer decides to cancel the purchase, or replaced with another product in the event of incompatibility or any other incident.
C.o.d. returns are not accepted and, likewise, no merchandise will be accepted without previously informing bateriasonline.com
To carry out any change or return customer please contact the Service Department customer
in the (+ 34) 951 65 02 03 or to the e-mail address: info@bateriasonline.com
The customer will pay the transport costs of the return in case of incidents or non-conformity of the order.
Claims for damage during shipping.
Fortunately, almost all orders reach our customers in perfect condition. Even so, we take the opportunity to remind you how to proceed in case your order suffers some kind of accident or damage during transport.
Transport by courier (MRW / GLS)
At the time of delivery, check if your order has visible defects, rejecting the order if it appears to show signs of breakage, leaks liquid from inside or some other anomaly.
If you detect any damage when unpacking the product, you must inform us within 24 business hours of receipt. This is the term that the couriers accept claims. Exceeding this period, no type of claim for breakage, damage or similar will be accepted.
Palletized transport
For the reception of your pallet it is very important to check it before signing the delivery, since this type of transport does not accept claims after receipt unless notation on the delivery note and 48 hours maximum.
If your pallet or bulky order has any visible damage, write down the text "defective merchandise" on the delivery note or reject the shipment, informing us of what happened to proceed immediately.
For the rest of the cases and above all to avoid surprises of possible damages not visible to the naked eye that are detected during depalletizing, we recommend writing down on the delivery note "pending review", starting the claim period of 48 hours for shipments with said annotation . In no case will claims of this type be accepted beyond 48 hours, nor will any type of claims be accepted without these annotations on the delivery note.
The incident notification procedure for both types of transport are the usual ones: telephone, whatsapp or email, as soon as possible and within the aforementioned deadlines for each case. Do not forget to show us photographs in which the damage is appreciated.