Conditions of purchase

Conditions of purchase

GENERAL CONDITIONS OF PURCHASE

Welcome to Online Batteries . By making a purchase in our store, you agree to the following terms of sale. We recommend that you read them carefully before placing any order.

 

1. GENERAL INFORMATION

Baterías Online is a store specializing in the sale of batteries, chargers and energy-related accessories, owned by the company Innovate Powering electronic SL  with CIF B93462638 and registered office in Velez-Málaga, Málaga, Spain. This company reserves the right to cancel and/or not allow access or registration of potential customers detected with fraudulent, speculative or bad faith acts in the use of the service.

 All products offered comply with current European regulations and are supplied by official manufacturers and distributors.

 

2. APPLICABLE LEGISLATION AND JURISDICTION

These general conditions are governed by Spanish legislation, in particular by Royal Legislative Decree 1/2007 , of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users , as well as by Law 34/2002 , of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

In the event of a dispute, both parties agree to submit to the courts and tribunals of [city where the company is registered], expressly waiving any other jurisdiction that may apply to them.

 

3. PURCHASE PROCESS

To make a purchase, the user must follow these steps:

  1. Select the desired products and add them to the cart.

  2. Complete the billing and shipping information.

  3. Confirm the order and make payment through the available methods.

  4. Receive order confirmation by email.

The user is responsible for providing true and complete data for the correct management of the order.

 

4. PRICES AND PAYMENT METHODS

  • All prices include VAT according to current regulations.

  • Payment can be made by credit/debit card, PayPal, bank transfer, cash on delivery or financing (depending on availability in each case).

  • Baterías Online reserves the right to modify prices at any time without prior notice, guaranteeing that the products will be invoiced at the price in effect at the time of purchase.

 

5. SHIPPING AND DELIVERY TIMES

  • Shipments are made through specialized carriers who are trained to handle our products.

  • The cost of shipping may depend on the item, units, and destination of the order. The customer can find out the cost of shipping in detail before placing the order.

  • Delivery times vary depending on location and product availability.

  • Once the order has been shipped, the customer will receive a tracking number to check the status of the shipment.

  • In the event of a delay in delivery due to reasons beyond our company's control, the customer will be informed as soon as possible and claims for expenses, damages and other inconveniences that such delay may cause will not be accepted.

 

6. TRANSPORT AND ORDER REVIEW

  • Upon receipt of the order, the customer must check the condition of the package and report any damage within 24 hours of receipt.

  • If the customer detects an incident at the time of delivery, he/she must reject said delivery and contact our customer service to manage the claim with the transport company.

  • After 24 hours, it will be understood that the order has been received in perfect condition.

 

7. PRODUCT WARRANTY

The products sold by Baterías Online have the current legal guarantee, in accordance with Royal Decree-Law 7/2021 , as well as the commercial guarantee granted by the manufacturer, which may vary depending on the type of product and its application.

  1. Warranty on batteries and other products

  • The warranty period for each product is indicated on its respective product sheet/data sheet.

  • The warranty covers manufacturing defects , but does not cover natural wear and tear of the product or damage resulting from improper use or faulty installation .

  • Under no circumstances does the warranty cover installation or disassembly costs or possible indirect damages caused by product failure.

Review and Diagnosis

  • In case of doubt about a possible manufacturing defect, the battery can be checked by our technical team or by the manufacturer.

  • If after the review it is determined that the fault is not a manufacturing fault , but rather a consequence of use or external conditions, the customer must assume the costs incurred.

 

8. RIGHT OF WITHDRAWAL AND RETURNS

  • The customer has the right to withdraw from their purchase within 14 calendar days from receipt of the order, without the need for justification.

  • To exercise this right, the customer must communicate their decision by email to info@bateriasonline.com .

  • The right of withdrawal will not apply in the following cases:

    • Customized products or manufactured according to customer specifications.

    • Batteries and accumulators that have been activated, installed or manipulated in a way that alters their original state.

  • The product must be returned in its original packaging, unused and in perfect condition.

  • Once the product has been received and inspected, a refund will be issued within a maximum period of 15 days .

  • The costs and management of the return will be borne by the seller as long as they are managed by the seller and the origin is the Iberian Peninsula. Any other return with an origin other than the Iberian Peninsula or that entails any other type of expense and in cases where any action with bad intentions on the part of the buyer is detected cannot be claimed from the seller. Nor can any other expense be claimed from the seller that has not been previously authorized.

 

 

9. DATA PROTECTION AND COOKIE POLICY

Personal data will be processed in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the Law on Information Society Services (LSSI-CE 34/2002) . The client is informed of:

  • Your right of access, rectification, cancellation and opposition (ARCO).

  • The use of cookies and the possibility of managing them in your browser.

 

 

10. CUSTOMER SERVICE

For any queries or incidents:

  • Email: info@bateriasonline.com

  • Phone: +34 951650203

  • Opening hours: Monday to Friday from 9am to 2pm and from 3pm to 6pm